Calm, Cool, and Collected
Stay calm and communicate clearly in difficult conversations
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Keep your balance when you need it most
"I lose my balance in the midst of conflict." "I get so emotionally overwhelmed that I can’t think." "I'm afraid of other people's anger." "I really struggle to keep my cool." "I’m a mediator but avoid conflict in my own life."
Have words like these gone through your mind, too? Some of them sure used to go through mine. And I hear them from clients all the time...we don't call them difficult conversations for nothing!
The best skills in the world won't help if you can't access them when you need them most.
Learning how to resolve conflict or negotiate well is only the tip of the iceberg. I saw this first hand as one of the founding faculty of the United States’ first master's degree in mediation. Our students learned from the very best. They got tons of hands-on experience as mediators and negotiators. And some would still stumble when it came to conflict in their own lives.
Why did these smart, well prepared, successful adults stumble in their own conflicts and negotiations even with all the learning under their belts?
Because great negotiation strategy can't deliver for you if the other person's tactics muddle your thoughts or shake your confidence.
Because all those fabulous conflict resolution techniques are useless to you if you can't bring yourself to confront the problem in the first place.
Because if you can't keep your cool in a big argument with the love of your life, it's really hard to access the good things you know you should do...and refrain from the things you know you shouldn't.
What if it could be different?
It can be.
Based on a graduate-level course taught at four universities over 19 years, Calm, Cool & Collected teaches you the basics for staying calm in tense conversations by deeply understanding what throws you and why, how to prevent it, and how to use that information to stay emotionally relaxed and mentally agile under pressure. Learn the basics here, then deepen your skill with practice over time.
Calm, Cool & Collected is a self-study course available 24/7 anywhere you have an Internet connection.
Set your own pace, learn where you are
Your teacher
For over two decades Dr. Tammy Lenski has been helping people talk about and work out the friction and disagreements that get in the way of career, teamwork, life, and love. An award-winning mediator and executive coach, Tammy has taught conflict resolution at four U.S. universities and was co-founder of the world's first master's degree in mediation. The author of two conflict resolution books, Tammy has been recognized by both the Association for Conflict Resolution and the New England Association for Conflict Resolution as a pioneer in the conflict resolution field. Find out more about Tammy here.
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