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The Conflict Resolution Toolbox
Discussion & notices
** NEW** Announcements
** NEW** Discussion
Toolbox foundations
Getting the most from Toolbox
Choosing the right tool for the job
Using the tools effectively
Sharing or printing the tools for others
**NEW** Using the learning platform
Communication tools
Listening well
Using questions effectively
Reframing the message
Apologizing
Handling criticism
Confronting
Mental model tools
Building connection
Perspective-taking
**NEW** Handling cognitive traps
Self-mastery tools
Handling difficult behavior
Responding to anger
Responding to blame
Process tools
Starting the conversation
Defining the problem
Understanding the problem (8:42)
Solving the problem
Understanding the problem
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