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The Conflict Resolution Toolbox
Discussion & notices
Announcements
Discussion
Toolbox foundations
Getting the most from Toolbox
Choosing the right tool for the job
Using the tools effectively
Sharing or printing the tools for others
Using the learning platform
Communication tools
Listening well
Using questions effectively
Reframing the message
Apologizing
Handling criticism
Confronting
Mental model tools
Building connection
Perspective-taking
Handling cognitive traps
Self-mastery tools
Handling difficult behavior
Responding to anger
Responding to blame
Process tools
Starting the conversation
Defining the problem
Understanding the problem (8:42)
Solving the problem
Perspective-taking
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